Using Technology to Improve Your Customer Experience
At Bobkat Appraisal Services, technology is the name of the game. We use the latest technology around to bring you high quality, accurate appraisals.
These days, appraisals have become more difficult and require more in-depth analysis. We offer the highest quality appraisals, and cutting corners has never been an option for us. Therefore, we've simply optimized our routine processes to do more in less time. We strive to be the very best, and we've found that using the very latest in new technology allows us to provide more comprehensive reports, quicker turnaround times and of course, the very best in customer service.
Take a look at how Bobkat Appraisal Services makes ordering easier
Way back when, most of our orders were delivered via fax and were confirmed with phone calls once we got back to the office. Often, in this scenario, it might have taken hours to hear back to see if the order could be taken. These days, when orders are entered on this website, we get a text message on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Bobkat Appraisal Services you can expect us to be concerned about your deadlines. We aim to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Bobkat Appraisal Services believes in working smarter
The appraisal process is a demanding procedure. We spend a great deal of time obtaining the facts on the subject property and the local market data and trends. Bobkat Appraisal Services takes advantage of technology to close the gap once again.
We've learned that taking notes traditionally, using pencil and paper, generally takes longer since we have to enter everything back in at the office. We utilize tablet PC's for collecting data and even sketching a floorplan onsight. At times, instead of using an old tape measure, we may use laser measuring devices that are quicker, more accurate, and can get into places that normal tape measures have always had problems with.
Using this technology allows us to ensure that your report is accurate, requiring fewer call-backs and revisions. A real money saver for busy appraisal clients!
Modern appraisal report delivery ensures our clients have a number of ways to get their report
The majority of our appraisals are delivered through e-mail as PDF documents. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's much more efficient than the old days when everything was on paper. But, we've even been able to improve on e-mail with report delivery with this website.
Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an e-mail because of the file size? We've come up with a solution for those problems, too. When we deliver an appraisal through this website, the client is e-mailed a download link to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. Plus, the download link is good for 90 days. So if you lose the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Digital Workfile Technology
It would probably be easier if appraisers could complete a report, deliver it and never be concerned with revisiting that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are required by law to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, Bobkat Appraisal Services leverages our embracing of technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal itself - electronically. We can pull up the entire file whenever it's needed and recall exactly what that report was about.
These are just a few examples of how we use technology daily. Using the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.
